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Other Passengers with Special Requirements

Other Passengers with Special Requirements

(I) Passengers Traveling With Portable Oxygen Concentrators (POCs) or Continuous Positive Airway Pressure (CPAP) Machines

Medical-grade oxygen is generally stored in high-pressure gas cylinders and these are considered dangerous goods in air transportation. The CAAC does not permit passengers to carry any equipment used in the storage, production or distribution of oxygen for use on board the aircraft. Passengers traveling on routes operated by Air China in North America may carry POCs and CPAP machines on board to improve comfort while at cruising altitude.

Passengers who require access to a POC for the whole of their journey should contact an Air China ticket office at least 48 hours before the scheduled flight departure to submit a request. Passengers must ensure that the POC model they are using is certified and authorized for use by the Federal Aviation Administration (FAA) and a valid identifier must also be affixed to the exterior of the POC itself. In addition, the total runtime of the batteries and additional batteries carried with the POC must be no less than 3 hours in excess of the entire duration of the scheduled flight. Passengers will also need to fill out a Passenger Notification Letter and provide a medical certificate when they check in. This certificate must be issued no earlier than 10 days prior to the scheduled flight departure (not counting the date of departure) and demonstrate that the passenger requires the continuous use of a POC device and is fit for travel.

The Passenger Notification Letter and the specific requirements therein can be found in the attachment.

Attachment:Passenger Notification Letter

(II) Injured Passengers

Upon booking, passengers must provide a medical certificate dated no earlier than 10 days prior to the first scheduled departure (not counting the date of departure). Medical certificates must be true, valid, issued by a doctor or a medical institution at or above county level and do not have to include the words “fit to travel.” Upon check-in, passengers must provide a medical certificate dated no earlier than 72 hours prior to the scheduled flight departure (24 hours prior to the scheduled flight departure for routes to/from Tibet).

The travel date for passengers who have undergone surgery should be at least 10 days after the surgery was conducted (not counting the date the surgery took place). Passengers must request the Stretcher Service for their journey if they are unable to sit in a standard aircraft seat for any reason (e.g. cannot bend knee/hip joints due to arthritis) or are unable to sit in an upright position during takeoff and landing and no satisfactory alternative is available.



(III) Passengers with an Intellectual Disability or Mental Disorder

Air China may be unable to accept passengers with an intellectual disability or mental disorder for safety reasons if their behavior is deemed a threat to the safety of other passengers or the flight in general.

Air China offers free guidance and assistance for passengers with an intellectual disability or mental disorder who are traveling alone. In accordance with CAAC flight safety requirements, only a certain number of eligible passengers may be accepted on each flight. The number of passengers that may be accepted per flight is dependent on the aircraft type. Passengers who require this service may submit a request through any Air China direct sales department at the time of booking. Persons accompanying a passenger with an intellectual disability or mental disorder must provide proof of their ability to effectively manage the behavior of the passenger and will be required to assist in the evacuation of the passenger in the event of any in-flight emergency.

Passengers Traveling With an Emotional Support Dog

The Emotional Support Dog Service is only available on direct flights between China and the United States. Passengers traveling alone with an emotional support dog in the cabin must be aged 16 or older. The weight of any emotional support dog brought into the cabin must not exceed 32 kg. Passengers must ensure that the dog is wearing a service dog vest, leash and muzzle. Air China will not accept any dog breeds or crossbreeds that are aggressive and may harm people, including but not limited to boxers, bulldogs, Tibetan mastiffs, pit bulls, Japanese Tosas, Brazilian mastiffs and Dogos Argentinos. According to General Administration of Customs of China regulations, China Customs may repatriate within a certain timeframe or destroy an emotional support dog if the passenger traveling with the dog fails to provide quarantine certificates or vaccination certificates for the animal upon arrival in the country. If the emotional support dog does not have an electronic chip, has invalid documents/certificates or does not have a rabies antibody test report issued by an approved laboratory upon entering the country, then the way the dog will be dealt with depends on the point of entry. Dogs that have entered the country through Beijing, Shanghai Hongqiao, Shanghai Pudong or Urumqi will be quarantined for 30 days, while dogs that have entered the country through other ports will either be repatriated within a certain timeframe or destroyed. For specific documentation requirements, please refer to the official website of the General Administration of Customs of China at http://www.customs.gov.cn/ and navigate to “Custom Decrees” in the “Legislation” drop-down menu.

In accordance with CAAC flight safety requirements, only a certain number of eligible passengers may be accepted on each flight. The number of passengers that may be accepted per flight is dependent on the aircraft type. Passengers who wish to travel with an emotional support dog may submit a service request through an Air China direct ticket sales department no later than 48 hours (inclusive) before the scheduled flight departure. Passengers are also required to check in with their dog at the airport check-in counter no later than 120 minutes before the scheduled flight departure time. Passengers must provide the following supporting evidence at the time of booking and during check-in:

Dog-related documents: Valid official quarantine certificates, rabies vaccination certificates and relevant professional training certificates. Emotional support dogs entering China must have a valid electronic microchip. Dogs from regions other than Hawaii must have a rabies antibody test report issued by a laboratory approved by China Customs. Dogs must wear a support dog vest, leash and muzzle.

Passenger-related documents: Passengers must provide an up-to-date certificate (issued within the last year) from a registered mental health professional, i.e. a psychiatrist, psychologist, licensed hospital social worker or a doctor involved in providing psychological therapy to the passenger or disabled person. The certificate must state the following:

(1) The passenger suffers from an intellectual disability or mental illness listed in the latest edition of the Diagnostic and Statistical Manual of Mental Disorders (DSM).

(2) The passenger requires a service animal for emotional support or comfort either during the flight and/or at the flight destination.

(3) The individual making this assessment is a registered mental health professional and is responsible for treating the passenger.

(4) The date, type and issuing state/authority of the license held by the mental-health professional.

Passengers are not required to pay any additional fees for the Emotional Support Dog Service. If a passenger agrees to check in a service dog, Air China will complete the check-in process for the dog, its container and its food in line with the procedures for Pets as Checked Baggage free of charge. The weight of the dog, container and food will not affect the passenger’s free baggage allowance.



(IV) OPO Staff Transporting Donated Human Organs

Applies to direct domestic flights operated by Air China only (excluding: Hong Kong, China; Macau, China and Taiwan, China).

If you are an employee of the Organ Procurement Organization (OPO) required to transport donated organs by air and provided you satisfy the below requirements, we will work with ground service agents, airport authorities and air traffic management to open the green passage, to provide you with a safer, unobstructed journey through the airport. Otherwise, we will provide you with the standard airport security procedures and services:

OPO staff must submit a request at least 4 hours before the scheduled flight departure by calling Air China at 95583 and OPO staff must provide us with the following information: flight details, type of human organ being transported, container dimensions, information relating to dangerous goods, etc.

An original and duplicate copy of the Transplant Center Organ Acceptance Form must be carried, clearly indicating the legal source and purpose of the organ being transported as well as a contact name, contact telephone number, etc.

A "Human Organ for Transplant" label must be affixed to the organ transport container in a prominent position and a request must be made for the Extra Seat Baggage service if the dimensions of the container exceed those allowed for carry-on baggage. OPO staff are responsible for any special transport containers brought into the cabin for the duration of the flight.