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Passengers with a Mobility Impairment

Passengers with a Mobility Impairment

(I)Passengers Traveling With a Wheelchair

On flights operated by Air China, a wheelchair service is available for passengers with a mobility impairment or an injury. Air China staff will assist passengers to transfer from the check-in area to the boarding area using a wheelchair. In addition to the specified free baggage allowance, passengers are eligible to check in a wheelchair or another assistive device free of charge.


1. Ground Wheelchair Service

We offer a Ground Wheelchair Service for passengers who have a mobility impairment but are able to board/disembark the aircraft and move to their seat in the cabin unaided. Passengers who require this service can submit a request via the Air China app, through any Air China direct ticket sales department or sales agent or by calling the Air China Hotline within the timeframes below:

A. For domestic routes (excluding: Hong Kong, China; Macau, China; Taiwan, China) please submit a request at least 24 hours (inclusive) before the scheduled flight departure.

B. For international routes and routes departing from or arriving in Hong Kong (China), Macau (China), and Taiwan (China), please submit a request at least 48 hours (inclusive) before the scheduled flight departure.



2. Boarding Wheelchair Service

We offer a Boarding Wheelchair Service for passengers whose mobility impairment means that while they are able to move to their seat in the cabin unaided, they are unable to board/disembark the aircraft. Passengers who require this service can submit a request via the Air China app, through any Air China direct ticket sales department or sales agent or by calling the Air China Hotline at least 48 hours (inclusive) before the scheduled flight departure.

We offer an On-board Wheelchair Service for passengers with a Level 1 or Level 2 physical disability. A Level 1 or Level 2 physical disability means that an individual is unable/mostly unable to complete everyday activities unaided.



3. On-board Wheelchair Service

We are able to provide an On-board Wheelchair Service for passengers who are unable to mobilize independently on Air China operated flights to/from Chengdu, Hangzhou, Tianjin, Chongqing, Shanghai, Wuhan, Guangzhou, Dalian, Hohhot and Beijing. This service can help passengers get into and out of seats, move to and from the lavatory and so on.

In accordance with CAAC flight safety requirements, only a certain number of unaccompanied passengers who require the On-board Wheelchair Service may be accepted per flight. The number of passengers that may be accepted per flight is dependent on the aircraft type. Passengers who require the On-board Wheelchair Service can submit a request within the following timeframes via the Air China domestic website, or through any Air China direct ticket sales department or authorized sales agent.

A. Passengers traveling on routes to/from Africa, Central America and South America (including Havana) should submit their request no later than 72 hours (inclusive) before the scheduled flight departure.

B. Passengers on all other routes should submit their request no later 48 hours (inclusive) before the scheduled flight departure.

Upon booking, disabled passengers who submit a request for the On-board Wheelchair Service must provide a medical certificate dated within 10 days (not counting the date of departure) of their first scheduled flight departure. Upon check-in, passengers must provide a medical certificate dated within 72 hours of the scheduled flight departure (24 hours before the scheduled flight departure for routes to/from Tibet). Medical certificates must be true, valid, issued by a doctor or a medical institution at or above county level and do not have to include the words "fit for travel."

For passengers who have undergone surgery, proof of surgery will also be required. Due to health and safety considerations, we can only accept passengers who have undergone surgery if their surgery was conducted at least 10 days prior to the scheduled flight departure (not counting the date the surgery took place).



(II) Traveling with a Stretcher

1. Transport Requirements

We offer a Stretcher Service for passengers that are unable to sit in an upright position for the entire duration of their flight from takeoff to landing. Passengers who require the Stretcher Service can submit a request within the following timeframes through any Air China direct ticket sales department or authorized sales agent. Passengers will only be able to travel once Air China has made the necessary arrangements.

A. Passengers traveling on routes to/from the United States or Canada should submit a request at least 48 hours (inclusive) before the scheduled flight departure.

B. Passengers traveling on routes other than those to/from the United States or Canada should submit a request at least 3 days (not counting the date of departure) before the scheduled flight departure.

For safety reasons, arrangements should be made for stretcher passengers to be accompanied by at least one adult passenger or medical professional (over the age of 18) during the flight. Please check in at the airport check-in counter no later than 180 minutes before the scheduled flight departure time.



2. Medical Certificates

Upon booking, passengers are required to provide a medical certificate dated within 10 days of the first scheduled flight departure (not counting the date of departure). Medical certificates must be true, valid, issued by a doctor or a medical institution at or above county level and do not have to include the words "fit for travel."

Upon check-in, passengers are required to provide a medical certificate issued within 24 hours of the scheduled flight departure that permits the passenger to board the aircraft.



3. Applicable Fares

Stretcher equipment on Air China flights is installed in Economy Class. Passengers who require the Stretcher Service must pay the appropriate fare for each seat needed to install a stretcher. Please contact a member of Air China staff for specific details concerning applicable fares and taxes.



4. Free Baggage Allowances

On routes that use the weight concept for baggage allowances, Stretcher Service passengers are entitled to a free baggage allowance of 60 kg. Under the weight concept, each piece of baggage may not exceed 100 cm in length, 60 cm in width and 40cm in height. On routes that use the piece concept for baggage allowances, Stretcher Service passengers are entitled to carry 3 pieces of baggage as part of their free baggage allowance. Under the piece concept, each piece of baggage must not exceed 23 kg in weight and the overall dimensions of each piece of baggage must not exceed of 158 cm.



(III) Checked Electric Wheelchairs

1. Transport Requirements

Passengers who require an electric wheelchair due to limited mobility resulting from a disability or because of health or age reasons, and passengers who require an electric wheelchair as they are experiencing limited mobility in the short term because of a broken leg, etc. are eligible to have their electric wheelchair transported as checked baggage.

Electric wheelchairs cannot be taken into the cabin and must be checked in at the check-in counter. Passengers traveling with an electric wheelchair should check in at the airport check-in counter 2 hours (inclusive) before regular check-in for their scheduled flight opens. Electric wheelchairs are not included in a passenger’s free baggage allowance and only one electric wheelchair may be checked in per passenger.



2. Capacity Limits for Lithium Battery-powered Electric Wheelchairs

Passengers traveling with lithium battery-powered electric wheelchairs must ensure that the rated energy of the wheelchair battery does not exceed 300 Wh. If the wheelchair requires two batteries to operate, the rated energy of either battery must not exceed 160 Wh. Passengers are eligible to carry an additional battery with a rated energy of up to 300 Wh, or two additional batteries with a rated energy of up to 160 Wh. Lithium batteries should be carried by the passenger as carry-on baggage. Batteries that exceed the specified restrictions are not permitted.



(IV) Traveling with Other Assistive Devices

Assistive devices are devices used by the disabled/injured passenger as means of support in their life and work. Assistive devices include non-electric wheelchairs, walking aids, crutches, etc. that need to be used by a passenger during their journey because of limited mobility due to a disability or health problem.

If possible, assistive devices should be disassembled and packed if they are checked in so as to avoid loss or damage.


1. The following smaller devices may be brought into the cabin or checked in free of charge (subject to a limit of one item per passenger):

Folding manual wheelchairs, crutches, prostheses, cochlear implants, hearing aids, white canes, blackout glasses, visual aids, etc. The dimensions of these items may not exceed 33×91×106 cm.

Any devices brought into the cabin should fit in an overhead compartment or under the seat in front. Any baggage that cannot be stowed in an overhead compartment or placed under the seat in front, is overweight or oversized, or may jeopardize safety should be carried as checked baggage.



2. In addition to the smaller devices listed above, passengers may also check in one of the following assistive devices free of charge:

(1) Another of the smaller devices listed above

(2) A manual wheelchair

(3) An electric wheelchair or an electric personal assistive mobility device

(4) A robotic prosthesis and special gas cartridges for use with the prosthesis

(V) Passenger Quotas for Disabled Passengers by Aircraft Type

Aircraft Type Passengers with on-board wheelchairs Passengers traveling with a guide dog/hearing dog in the cabin Passengers traveling with an emotional support dog in the cabin Unaccompanied blind passengers Unaccompanied passengers with an intellectual disability or mental disorder
ARJ21 2
Only one of these passengers may be a passenger traveling with an emotional support dog in the cabin and this passenger is limited to one dog only.
B737-700/800/8 4
Only one of these passengers may be a passenger traveling with an emotional support dog in the cabin and this passenger is limited to one dog only.
A319/A320
A321
B747 6
Only one of these passengers may be a passenger traveling with an emotional support dog in the cabin and this passenger is limited to one dog only.
B777-200
B777-300ER
B787
A330/A350