Guardian verification
1.You are attempting to log into a minor account. You must receive permission from a guardian, or a guardian must perform this operation.
2.Please enter the guardian's membership card number and password to verify guardian identity.
2.Please enter the guardian's membership card number and password to verify guardian identity.
Routes without Online Check-in
Dear passengers,
Due to technical limitations, online check-in is currently not available for some of our international flights that involve connections. If that is true of your flight, you need to head to our physical airport check-in counter for check-in. The routes that online check-in is currently not available for involve the regions listed below.
| Origin | via (connecting point) | Destination |
| Japan | China | USA/Canada/Australia/New Zealand/Thailand/U.A.E |
| Europe | China | Australia/New Zealand/Thailand/U.A.E |
| Southeast Asia | China | USA/Canada/U.A.E |
| Hong Kong | Mainland China | USA/Canada/Australia/New Zealand/Thailand/U.A.E |
| Beijing | Montreal(Canada) | Havana(Cuba) |
We sincerely apologize for any inconvenience that this might cause to you.
